Welcome to the Dolce & Gabbana Sales Shop FAQ page. We’ve compiled answers to common questions about our products, delivery, returns, and more to help you shop with confidence and ease.
Product Questions
What types of products do you offer?
We specialise in premium home decor, exquisite jewellery (including fine jewellery, bracelets, bangles, and earrings), festive Christmas items, unique gifts, hampers, home & garden solutions, kitchenware, bedding, bath items, and assorted general goods. Our collections are carefully curated for exceptional quality and value.
Are your products authentic Dolce & Gabbana products?
Yes, we are an authorised sales shop offering authentic Dolce & Gabbana products across our various categories.
Ordering & Account Questions
How do I create an account?
You can create an account during the checkout process by providing your email address and creating a password. This will allow you to track orders and save your details for future purchases.
Can I modify my order after placing it?
We process orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify your order, and we’ll do our best to assist you.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.
Delivery & Shipping Questions
Where do you ship?
We ship worldwide, bringing joy to customers across the globe (excluding some remote areas and parts of Asia due to logistical constraints).
What are your shipping options?
We offer two convenient shipping methods:
– Standard Shipping: For $12.95, we use DHL or FedEx with delivery within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS, with delivery typically within 15-25 days after dispatch.
– Standard Shipping: For $12.95, we use DHL or FedEx with delivery within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS, with delivery typically within 15-25 days after dispatch.
How long does order processing take?
Our team takes 1-2 days to carefully process each order, ensuring every item is meticulously checked and packaged to reflect our quality standards.
Do you provide tracking information?
Yes, we provide tracking information so you can follow your order’s journey every step of the way.
Returns & Exchanges Questions
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in their original packaging with all tags attached.
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll provide instructions for returning your items.
Are there any items that cannot be returned?
For health and safety reasons, we cannot accept returns on earrings, fine jewellery, and certain personal care items unless faulty.
Contact Information
How can I contact customer service?
You can reach our customer service team via email at [email protected]. We typically respond within 24-48 hours.
What is your physical address?
Our address is: 94 Anderson Street, CHERMSIDE WEST, AU 4032, Australia.
Thank you for choosing Dolce & Gabbana Sales Shop. We’re committed to helping you create beautiful memories with every delivery.