Shipping Information
At Dolce & Gabbana Sales Shop, we strive to deliver your carefully selected items with care and efficiency to customers worldwide (excluding some Asian regions and remote areas).
Order Processing
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Timeframes
We offer two convenient shipping options:
- Standard Shipping – via DHL or FedEx
- Delivery within 10-15 business days after dispatch
- Flat rate: $12.95
- Free Shipping – via EMS (for orders over $50)
- Delivery within 15-25 business days after dispatch
- Free for orders valued at $50 or more
Please note that delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase from Dolce & Gabbana Sales Shop. If you’re not happy with your item, we offer a straightforward returns process.
Eligibility Period
We accept returns and exchanges for most items within 15 days of you receiving your order. The item must be unused, in its original condition, and in the original packaging with all tags attached.
Non-Returnable Items
To ensure health, safety, and product integrity, the following items are final sale and cannot be returned or exchanged:
- Fine Jewellery & Fashion Jewellery (Earrings, Bracelets, Bangles, Fine Jewellery)
- Personal Care & Beauty products from the ‘Fashion & Beauty’ category
- Gift Cards & pre-assembled Hampers
- Opened or used Cat Supplies
- Cleaning Products
- Food & Beverages (any consumable items within ‘Gifts & Hampers’ or ‘Assorted’ categories)
The Returns & Exchanges Process
Follow these simple steps to initiate a return or exchange:
- Contact Us for Authorization: Within 15 days of receipt, email us at [email protected] with your order number and product details. Use the template provided below.
- Receive Instructions: Our customer service team will respond within 2 business days with a Returns Authorisation (RA) number and shipping instructions.
- Ship Your Return: Securely pack the item(s) in original packaging, include your order confirmation, and write the RA number on the box. Ship to the address we provide using a tracked service.
- Inspection & Processing: Once received and inspected, we’ll process your exchange or refund and notify you via email.
Refund Timelines and Methods
Refunds are issued to the original payment method:
- Credit/Debit Card (Visa, MasterCard, JCB): Processed immediately upon approval. Please allow 5-10 business days for the refund to appear on your statement.
- PayPal: Processed immediately upon approval and typically appears in your account within 3-5 business days.
Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected] with photos of the product and packaging. We will arrange a free return label and expedite a replacement or refund.
Return Request Email Template
To expedite your request, please use this template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Dolce & Gabbana Sales Shop Team,
I would like to request a return/exchange for an item from my order.
Order Number: [Your Order Number]
Product Name: [Name of the Product]
Reason for Return/Exchange: [e.g., Size, Colour, Faulty, Changed Mind]
I have read and understood the Returns Policy on your website.
I would prefer to:
[ ] Receive a refund to my original payment method. [ ] Exchange for: [Please specify the desired product, size, colour, etc.]Thank you for your assistance.
Sincerely,
[Your Full Name] [Your Phone Number]Contact Us
If you have any questions about our Shipping & Returns policy, please don’t hesitate to reach out.
Email: [email protected]
Address: 94 Anderson Street, CHERMSIDE WEST, AU 4032